Azamay.com Online Store Terms & Conditions

Please read this document carefully as it contains the terms and conditions that you agree to be bound by if you continue to use the www.azamay.com Online Store ('Azamay Online, our Website'). The below terms and conditions ("the Terms") apply to your use of Azamay Online and to any purchases you make through our Website.

By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms.

These Terms apply between you and Azamay Ltd ("Azamay", "we" or "us"), whose registered office is at 27 Heddon Court Parade, Cockfosters Parade, Barnet, London EN4 0DB, United Kingdom. Please address any questions, queries or concerns regarding these Terms or our Website to the contacts as listed in our contact us page.

Nothing in these Terms and Conditions affects your statutory rights.

Purchasing from our Website

Eligibility to order criteria:

You may only purchase products:

• Available for sale and details of which appear on our Website; and
• For delivery to England, Wales, Scotland and Northern Ireland.
• For personal use, either by yourself or by your intended recipient(s) of the products. Azamay reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved in writing by Azamay.
• If you are registered on the Website and provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We reserve the right to change registration requirements from time to time.
• If you are a holder of a valid Visa or Mastercard Credit/Debit card or valid Paypal Account. You must provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred in the billing information provided.

Details of the products available for purchase (including their price) are set out on the Website. Azamay takes all reasonable care to ensure that all details, images, descriptions and prices of products appearing on the Website are correct at the time when the relevant information is placed onto the Website. Azamay will not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free. Although every effort is made to keep the Website as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in your shopping basket on our Website.

Your Account

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please update your details through the "my account" page.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address which you specified when you registered.

Your account can be cancelled at any time by contacting Azamay on 020 8449 6858.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Delivery

We aim to deliver within 7 days of our confirming your order for all orders within the United Kingdom and 14 days for elsewhere where we have confirmed that we will deliver to. We will do our best to delivery within the timeframes stipulated but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our reasonable control.

Gift Vouchers

Gift Vouchers are available upon request. You can only purchase Gift Vouchers at full value (including paying VAT) and cannot pay for them using any other promotional offers or codes. Once you purchase a Gift Voucher we will send the same by recorded delivery post to you.

Our Gift Vouchers may only be redeemed on our Website or in our own retail outlets, towards the purchase of items listed on our Website or sold through our retail stores.

If you have received a Gift Voucher, you cannot transfer it to anyone else and you cannot use it to purchase other Gift Vouchers. You can only use it to make purchases up to the value of the Gift Voucher (if your purchase is over the value of the Gift Voucher, you will need to pay the additional amount). When you do use your Gift Voucher, you will be able to use the value in whole or part, and in conjunction with any promotional offers or codes applicable to the goods which you are buying.

Gift Vouchers and unused portions of Gift Vouchers will expire one year from the date of issue.

When a Gift Voucher is used on our Website we only check the Gift Voucher code and assume the Gift Voucher is being used by the recipient. Once you have received a Gift Voucher, please be careful with it to ensure it is not used to make any unauthorised purchases.

The Gift Voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Azamay reserves the right to remove, block or deactivate Gift Voucher accounts without notice.

Offers and promotional codes

Promotional codes can be used only once per customer. Only one promotional code can be used per transaction. Promotions which have passed their expiry date cannot be redeemed.

Ordering Products or Services

You will be guided through the process of placing an order by a series of simple instructions on the Website:

• Once you have selected the products or services you wish to order, click on the "Checkout" button at the end of the checkout process.
• Once you have clicked on the "Checkout" button we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
• Azamay will e-mail you to confirm your product or service order has been received.
• Azamay will e-mail you again to confirm that the products you have ordered are being shipped to you or the service you have ordered will be provided to you on the day and time booked.
• A contract of sale for the products you have ordered is concluded between you and Azamay only upon those products being shipped to you or in the case of treatments when the treatment is booked.

Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you.

Payment will be debited and cleared from your account at the point at which your order is despatched.

Azamay may refuse or be unable to process your order if:

• The product or service you ordered is discontinued or no longer available.
• Your credit card does not give authorisation for the payment of the purchase price.
• If we detect a product or pricing error.
• You not meeting the eligibility to order criteria set out at the beginning of this section.

If we are unable to fulfil your order, we will contact you by email or telephone using the details that you have provided advising you of this.

Cancelling the Contract and Returns

We are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition.

Should you wish to return or exchange a product bought from the Website, please follow the below procedure:

• 1. Email our customer services team at info@azamay.com to obtain a returns authorisation number (RAN). You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
• 2. Once you have received your RAN, please enter it into the space provided on the returns form included in the documentation you receive with your order. You also need to indicate on this form whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed you must ensure that the completed form is included with your return package and that the goods are wrapped securely in the same out packaging in which you received them.
• 3. Please return your package by recorded delivery (retaining your recorded receipt as proof of postage) using the pre-printed shipping label supplied with your order documentation.
• 4. All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

During busy periods, please allow a maximum of 30 days for your refund, replacement or exchange to be processed. Refunds will be processed through the original payment method.

Save as set out below, delivery charges are not refunded.

In addition, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.

Incorrect orders and damaged or faulty products

If you are returning an incorrect order or a product which was delivered to you in a damaged or faulty state, we would ask you to follow the returns procedure set out above. We will refund you the purchase price, the delivery charge and any parcel carrier costs you incur. We will not charge you any costs we incur in collecting the products from you if you do not deliver them back to us.

Inspection

You should inspect the items upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel the order in accordance with your cancellation right and/or you return the goods in accordance with your cancellation right and/or you return the goods in accordance with our returns policy. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date.

Title to Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Privacy

We are keen to strike a fair balance between your personal privacy and ensuring you obtain full value from the internet and other products and services we may be able to market to you.

We are fully registered under the Data Protection Act 1998 and ensure we comply with all protection the Act affords to you. Further information on the Act is on the internet at www.informationcommissioner.gov.uk.

Your name and address telephone number and email address details are required to deliver items to you. We ask for your email address so that we can send confirmation details relating to the placement and delivery of your order, and so you can receive our newsletters with information and special offers. We also need this information in order to provide you with a login and account information.

We will not sell or disclosed any of your personal information to third parties.

We will not email you in future about our products and offers if you choose to opt-out. The option to opt-out is set at the bottom of each email that we send you.

Information we hold about you may be stored on server we have collocated or mirrored outside the EEA (European Economic Area). These places may not have statutory safety and security laws to protect your privacy. We will however use our reasonable endeavours to ensure that we have an agreement in place to provide you with a reasonable amount of safety and security so as to safeguard your details.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Links

Our Website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every web site that collects personally identifiable information from them. This privacy policy applies solely to information collected by this Website.

We reserve the right to change our privacy policy from time to time. If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties.

If at any point we decide that we wish to use personally identifiable information collected from our users in a manner that differs from that stated at the time this information was collected, we will notify users by way of an email. Users will have a choice whether or not to consent to our using their personal information in accordance with our updated privacy policy.

Damage to your computer

Azamay takes reasonable measure to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to access and use the Website and screen out anything that may damage it. Azamay will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.

Disclaimer

The content of this Website does not represent the views of Azamay and we cannot be held responsible for any representations made about the products.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Website, in any off-website or in any linked Websites.

We shall not be liable to any person due to the inadequacy of our Website in meeting your requirements.

Information on this Website is not a substitute for the expertise and judgment of your doctor or pharmacist or any other health professional. All content provided on this Website is for information purposes only and is in no way intended to replace professional medical care or attention by a qualified practitioner and cannot and should not be used as a basis for diagnosis or choice of treatment.

You must consult your doctor or pharmacist if you are unsure about taking, using or giving of a particular product purchased from this Website or acting or relying on any information contained in this Website. Please consult your doctor before taking any new product, particularly if you are already taking medication or under medical care. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor.

We strongly recommend that you consult you doctor before you receive treatment for any condition that you have. Do not begin a course of treatment if you are pregnant unless this has been approved by a health professional.

Intellectual Property

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the "Content") is the property of Azamay Limited, our affiliates, our partners or our licensors, and is protected by United Kingdom copyright laws. The trademarks, logos, and service marks displayed on the Website (collectively, the "Trademarks") are the registered and unregistered marks of Azamay Limited, our affiliates, licensors or partners, in the United Kingdom and other countries, and are protected by United Kingdom trademark laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Representations and Warranties; Limitation of Liability

WE WILL NOT BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT OR OTHERWISE), UNDER ANY CIRCUMSTANCES, FOR ANY (a) INTERRUPTION OF BUSINESS; (b) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE WEBSITE; (c) DATA NON-DELIVERY, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (d) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF LINKS ON THE WEBSITE TO OTHERS; (e) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; OR (f) EVENTS BEYOND OUR REASONABLE CONTROL. FURTHER, TO THE FULLEST EXTENT PERMITTED BY LAW WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE WEBSITE REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED ONE HUNDRED STERLING AS APPLICABLE OR THE VALUE OF THE GOODS ORDERED WHCHEVER IS GREATER. BECAUSE SOME COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH COUNTRIES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Azamay or any of its employees or agents or fraud.

General

Azamay reserves the right to:

• Modify or withdraw, temporarily or permanently, the Website or any part of it with or without notice to you; We shall not be liable to you or any third party for any such modification or withdrawal; and/or
• Change to the Terms from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed. If you do not agree to any change to the Terms then you must immediately stop using the Website.
• If Azamay should change these Terms, your order will be subject to the Terms and Conditions at the date and time of you placing your order- always refer to our Website for the most up to date Terms.

If any part of these Terms is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Terms and the remaining provisions of the Terms shall remain in full force and effect. English law applies to these Terms and any dispute relating to the Terms shall be settled by the English courts.

Feedback and/or Complaints

If you wish to provide feedback or if you are dissatisfied with us, please contact us on the following number (020 8449 6858) or email info@azamay.com.

Law, jurisdiction and language

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales All contracts are concluded in English.